Frequently Asked Questions

Where does FurCare ship?

We serve customers in international markets including the United States, Canada, United Kingdom, Europe, Australia and New Zealand.

How long does delivery take?

Orders are generally processed within 1–3 business days. Estimated delivery is 7–12 business days for the United States, Canada, United Kingdom and Europe; 8–14 business days for Australia and New Zealand; and 10–18 business days for the rest of the world.

How can I track my order?

Once your order ships, tracking information will be provided by email when available. You can also use our Track Your Order page.

Where are FurCare products shipped from?

FurCare works with international fulfillment partners. Fulfillment location can vary by product and destination.

What if my item arrives damaged or incorrect?

Contact us as soon as reasonably possible with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate resolution.

How do I request a return?

Email furcare.store@gmail.com before sending anything back. We will review your request and provide the appropriate return instructions and return address.