Shipping policy

SHIPPING POLICY

Last updated: August 2026

FurCare is an online pet-accessories retailer serving customers internationally. Orders are fulfilled and shipped through our international fulfillment partner, CJdropshipping.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment is successfully received.

Once your order has been shipped, tracking information will be provided by email when available.

ESTIMATED DELIVERY TIMES

Estimated delivery times vary depending on the destination, product and shipping method selected:

United States: 7–12 business days
Canada: 7–12 business days
United Kingdom: 7–12 business days
Australia: 8–14 business days

For other destinations, estimated delivery times will be shown where available during the ordering process.

Delivery estimates are estimates only and are not guaranteed. Delays may occur because of carrier operations, customs processing, weather, public holidays, incorrect or incomplete address information, or other circumstances outside our reasonable control.

SHIPPING COSTS

Shipping charges, if applicable, are displayed during checkout before payment is completed.

From time to time, FurCare may offer promotional free shipping on selected products or destinations. Any applicable shipping offer will be clearly displayed on the website or during checkout.

TRACKING

When tracking information is available, it will be sent to the email address provided with your order.

Tracking updates may take some time to appear after an order has been dispatched.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT, GST or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, such charges are not necessarily included in the product or shipping price.

Any applicable customs duties, import taxes or other charges imposed by the destination country may be the customer's responsibility.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their country.

DELIVERY ISSUES

If your order appears to be delayed, lost, or delivered incorrectly, please contact us at furcare.store@gmail.com.

We will review the tracking information and coordinate with our fulfillment and shipping partners where appropriate.

Please ensure that your shipping address is accurate and complete before placing an order. FurCare cannot be responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

CHANGES TO SHIPPING INFORMATION

If you need to change your shipping address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.

INTERNATIONAL FULFILLMENT

Because FurCare serves customers internationally, orders may be fulfilled from different fulfillment locations depending on the product and destination.

FurCare does not operate a retail warehouse in every destination country. Orders are fulfilled through our international fulfillment partner, CJdropshipping.

CONTACT

FurCare
Operated by Souren Das

Email: furcare.store@gmail.com
Phone: +91 8240139489

Business address:
Flat/Door No. 302, VRB Siva Grand,
7th I Cross, Whitefield, Block 33,
Bengaluru (Urban), Karnataka 560037, India

Udyam Registration Number: UDYAM-KR-03-0748743
IEC Number: CABPD5067R