Returns & Refunds

We want you to feel confident shopping with FurCare. Our return process is designed to be simple while taking into account the product, order condition and applicable consumer-protection requirements.

Return Window

Return requests should generally be made within 30 days of delivery, unless a different period is required by applicable law or stated for a specific product.

How to Request a Return

Contact furcare.store@gmail.com before sending anything back. Include your order number, the reason for the return, and clear photos where relevant. We will review the request and provide the appropriate return instructions and return address for your order.

Do not send a return to our business address unless FurCare specifically instructs you to do so. Return destinations may vary depending on the product and fulfillment arrangement.

Eligibility

Unless otherwise required by applicable law, returned products should be unused, in their original condition and packaging, with tags or accessories included where applicable. We may decline returns that do not meet the applicable eligibility requirements.

Damaged, Defective or Incorrect Orders

Please contact us as soon as reasonably possible after delivery if an item arrives damaged, defective or incorrect. Provide your order number and photos of the item and packaging so we can investigate and determine the appropriate resolution.

Refunds

Once an approved return is received and reviewed, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Payment providers may require additional processing time before the refund appears in your account.

Non-Returnable Items

Some products may be non-returnable where permitted by law, including certain personalized, used, opened or hygiene-sensitive items. Any product-specific exclusions will be communicated where applicable.

Exchanges

If you need a different product or replacement, contact us first. Depending on availability and the circumstances, we may arrange a replacement or ask you to return the original item before placing a new order.